Customized to your business needs
We transform customer service from a cost center into a revenue-generating asset with our specialized solutions designed exclusively for e-commerce businesses.
Round-the-clock assistance through multiple channels including chat, email, and phone, ensuring your customers are never left waiting.
Streamline your order processing and returns handling with our dedicated team that works as an extension of your business.
Convert one-time buyers into loyal customers with our data-driven retention programs specifically built for e-commerce businesses.
Intelligent automation that handles routine inquiries, freeing your human agents to focus on complex customer needs.
Transform customer interactions into actionable business intelligence with our comprehensive reporting and analysis.
Create a seamless customer experience across all platforms with our integrated support solutions that unify all your communication channels.
No obligation, just expert advice tailored to your e-commerce needs.
Our tailored e-commerce customer service solutions deliver measurable results that transform your customer experience and boost your bottom line.
Our personalized service strategies have helped clients boost customer retention rates by an average of 43%, directly impacting recurring revenue streams.
Proactive customer engagement through our omnichannel support systems leads to 37% higher conversion rates compared to industry averages.
Our AI-assisted workflows and optimization strategies reduce customer service operational costs by up to 25% while improving overall quality.
Whether you're handling 50 or 5,000 daily inquiries, our solutions scale seamlessly with your business needs during peak seasons and growth phases.
Superior customer service builds trust and elevates your brand's reputation, resulting in improved reviews and stronger word-of-mouth referrals.
Gain valuable customer intelligence and market insights from our comprehensive analytics dashboards to inform product and marketing decisions.
Book your free strategy session and discover how our tailored solutions can address your unique e-commerce challenges.
See how our tailored customer service solutions have transformed e-commerce businesses like yours.
A premium fashion retailer struggling with customer churn and negative reviews due to inconsistent support.
No commitments. Just innovative solutions tailored to your needs.
Discover how businesses like yours have transformed their customer experience with our tailored solutions.
Real stories from e-commerce businesses that transformed their customer experience
TechEssentials Success Story
"In this short video, I explain how Eon Aurum's solutions helped us handle a 400% increase in customer inquiries during our peak season while maintaining our quality standards."
"Customer service used to be our biggest pain point. After partnering with Eon Aurum, it's become our strongest competitive advantage."
"Working with Eon Aurum has been genuinely transformative. They've helped us turn customer service into a revenue generator rather than a cost center."
"The insights we've gained from Eon Aurum's analytics have influenced our product development, marketing strategies, and overall business direction."
Schedule your free consultation today
Tailored packages designed to suit businesses of all sizes. Choose the perfect plan to elevate your customer service.
Perfect for small e-commerce businesses
Ideal for growing e-commerce brands
For established e-commerce businesses
We understand that every e-commerce business is unique. Our team can create a tailored support solution that perfectly matches your specific requirements and budget.
We provide flexible overage options. Additional tickets are billed at a predetermined per-ticket rate, or you can temporarily upgrade to the next tier for that month.
Absolutely! You can upgrade your plan at any time. Downgrades can be processed at the end of your billing cycle.
Standard onboarding is included in all plans. Enterprise and custom solutions may require additional setup depending on complexity and integration needs.
We're confident in our ability to transform your customer service. If you're not seeing measurable improvements within 90 days, we'll refund your investment or provide additional support at no extra cost.
"Eon Aurum offers the flexibility we needed as a growing business. Their pricing structure allowed us to start with essential support and scale up as needed."
Get answers to common questions about our e-commerce customer service solutions.
Our e-commerce customer service experts are ready to answer any additional questions you might have about how we can help your business grow.
Reach out to our team today and discover how Eon Aurum can help elevate your e-commerce customer experience.